Woolbet Privacy Policy

At Woolbet, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit Woolbet, create an account, or use any of our services, including woolbet casino online, sports betting, and related features. By using our platform, you agree to the practices described below.

Who We Are

Woolbet is operated by Win Top Ltd, company number 16122, registered at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We are licensed by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. We are not licensed by the UK Gambling Commission and are not part of the GamStop self-exclusion scheme. Throughout this policy, "we", "our" and "us" refer to Woolbet as the data controller responsible for your personal information.

Information We Collect

When you register for a woolbet casino account or use our services, we collect several categories of personal data necessary to provide, secure, and improve our platform.

• We collect identity information such as your full name, date of birth, and government-issued ID during our know-your-customer (KYC) verification process.
• We gather contact details including your email address, phone number, and residential address.
• We record financial information such as payment method details, transaction history, and withdrawal requests when you use methods like Visa, Mastercard, Skrill, Interac, or cryptocurrencies.
• We track your gaming activity, including bets placed, games played, deposits, and bonus usage, to operate your woolbet login securely and fairly.
• We automatically collect technical data such as IP address, device type, browser information, and login timestamps whenever you access woolbet casino login.
• We use cookies and similar technologies to remember your preferences and improve the woolbet app-free browser experience.

How We Use Your Information

We use the personal data we collect for legitimate business and legal purposes, always with your privacy in mind. Our Woolbet platform relies on this information to keep your account safe and our services running smoothly.

• We use your data to verify your identity and comply with anti-money laundering and KYC obligations before processing your first withdrawal.
• We use your contact details to send you important account notifications, transaction confirmations, and, where you have opted in, marketing communications about woolbet casino bonus offers and promotions.
• We analyse your gaming activity to detect fraud, prevent unauthorised access, and maintain the integrity of our games.
• We rely on your data to provide customer support through our 24/7 live chat and to resolve any disputes efficiently.
• We use aggregated and anonymised data to improve our website, game selection, and overall woolbet casino online experience.

Legal Basis for Processing

Our Woolbet operation processes your personal data based on several legal grounds, including the performance of our contract with you, compliance with our licensing and regulatory obligations, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your explicit consent for marketing purposes.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate Woolbet responsibly and lawfully.

• We share data with payment processors and banking partners to complete your deposits and withdrawals.
• We share information with regulatory authorities, including the Anjouan Gaming Authority, when legally required.
• We work with identity verification providers to confirm your KYC documents, including government-issued photo ID and proof of address.
• We may share data with fraud prevention and cybersecurity services to protect our platform and our players.
• We may disclose information to law enforcement agencies when compelled by valid legal request.

Cookies and Tracking Technologies

Here at Woolbet, we use cookies to enhance your browsing experience, remember your login preferences, and analyse site traffic. Since we operate as a desktop and mobile browser platform with no dedicated woolbet app, cookies play an important role in keeping your session secure and personalised. You can manage cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of our services.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting obligations. Once your account is closed and no legal retention requirement applies, we securely delete or anonymise your information in line with our internal data protection procedures.

Data Security

Our Woolbet team takes data security seriously and implements industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We use encryption for sensitive data transmission and restrict internal access to personal information on a need-to-know basis. Despite our best efforts, no online platform can guarantee absolute security, and we encourage you to use strong passwords and safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to respecting these rights and responding to your requests promptly.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team through our 24/7 live chat, and we will respond as quickly as possible.

International Data Transfers

As Woolbet serves players across Canada, the United Kingdom, and the European Union, your personal data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers are conducted in accordance with applicable data protection standards.

Children's Privacy

Our services at Woolbet are strictly intended for adults of legal gambling age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of woolbet casino services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via live chat, available 24/7 in English and French. We at Woolbet are always ready to address your privacy concerns and provide clear answers about how your information is used.