Woolbet Responsible Gaming

Our Commitment to Safer Play

We at Woolbet want every visit to our casino to be a positive one. Our platform is licensed by the Anjouan Gaming Authority (Union of Comoros) under licence No. ALSI-202509029-FI1, and while Woolbet is not licensed by the UK Gambling Commission and is not part of the GamStop self-exclusion scheme, we still hold ourselves to high standards when it comes to protecting our players. We believe that responsible gaming isn't just a regulatory requirement — it's a core value that shapes how we design our products and interact with our community.

Our Woolbet platform is intended strictly for adults. You must be at least 18 years old, or the legal gambling age in your jurisdiction, to register an account and play with us. We ask all new members to confirm their age and identity during registration, and our verification process helps us ensure that underage individuals cannot access our games. Getting started is easy with the quick Woolbet login process.

Recognising the Signs of Problem Gambling

We encourage every player at Woolbet to regularly reflect on their gaming habits. Recognising early warning signs can help you maintain a healthy relationship with gambling. Some signs that gaming may be becoming a problem include:

• Spending more time or money than originally planned
• Chasing losses with bigger bets
• Neglecting work, family, or personal responsibilities because of gambling
• Borrowing money or using savings intended for essentials to fund play
• Feeling anxious, irritable, or restless when not gambling
• Hiding gambling activity from friends or family

If any of these sound familiar, we at Woolbet want you to know that support is available, and taking action early can make a real difference.

Tools We Offer to Help You Stay in Control

Our Woolbet platform gives you several practical tools to manage your gaming activity. We believe that giving players control over their own limits is one of the most effective ways to promote safer play. Here at Woolbet, we offer the following options through your account settings or by contacting our support team:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit into your account.
• Loss Limits — Define a maximum amount you're willing to lose over a set period.
• Wagering Limits — Restrict the total amount you can bet within a chosen timeframe.
• Session Time Reminders — Receive alerts about how long you've been playing during a session.
• Temporary Self-Exclusion (Time-Out) — Pause your account for a set period, such as 24 hours, a week, or a month.
• Permanent Self-Exclusion — Close your account permanently if you decide that gambling is no longer for you.

Our Woolbet team reviews every request promptly, and once a limit is set, it cannot be increased immediately; there is always a cooling-off period before any increase takes effect. This ensures that our tools genuinely help you stay in control rather than becoming easy to bypass in the moment.

How to Set Your Limits

Setting up responsible gaming controls at Woolbet is simple and takes only a few minutes. Follow these steps:

1. Log into your Woolbet account
2. Navigate to the account settings or responsible gaming section
3. Choose the type of limit you wish to apply (deposit, loss, wagering, or time-out)
4. Enter your preferred amount or duration
5. Confirm your selection
6. Contact our support team if you need assistance adjusting or removing a limit

We at Woolbet always confirm any changes via email or in-platform notification, so you have a clear record of the limits you've set.

Self-Assessment: Ask Yourself These Questions

We recommend that every player at Woolbet periodically check in with themselves. Consider asking:

• Do I gamble to escape problems or relieve feelings of helplessness?
• Have I lied to family members about how much I gamble?
• Do I feel a need to bet more money to achieve the same excitement?
• Have I tried to cut back on gambling without success?
• Does gambling affect my mood, sleep, or relationships?

If you answered yes to several of these, our Woolbet support team is ready to talk with you confidentially and point you toward professional resources.

External Support Organisations

While our Woolbet platform provides in-house tools, we also strongly encourage players to reach out to independent organisations that specialise in gambling support. These include:

We at Woolbet do not provide medical or psychological treatment ourselves, but we actively point our players toward these trusted, independent resources whenever needed.

Third-Party Blocking Software

For players who want an extra layer of protection, we recommend software such as Gamban, BetBlocker, or Net Nanny. These tools can block access to gambling sites, including Woolbet, across all your devices, giving you an additional safeguard beyond the limits set within our own platform.

Protecting Vulnerable Players

Our Woolbet team takes extra care when it comes to vulnerable individuals. We ask all players to be honest during registration and verification, as this helps our Woolbet system detect unusual patterns that might indicate a person is at risk. If our monitoring systems flag concerning behaviour — such as rapidly increasing deposits, frequent time-outs, or contact with support about financial stress — we may reach out directly to check in and offer our responsible gaming tools proactively.

Age verification remains one of our top priorities. During the KYC process, we request a government-issued photo ID, proof of address, and confirmation of payment method before processing any withdrawal. This isn't just about security — it's also how we make sure that only eligible adults are using our services.

Advertising and Bonus Transparency

We at Woolbet are committed to advertising our promotions honestly and responsibly. Our welcome offers, including the Casino Welcome Pack and Sport Welcome bonus, always come with clear terms: minimum deposit requirements, wagering conditions, maximum bet restrictions, and expiry dates are all disclosed upfront. We never want a player to feel misled about what a bonus actually offers, and we encourage you to read the full terms of our Woolbet bonus before opting in.